Refund policy

Refund Policy & Cancellations

At Aura Japan, we strive for the highest quality. Because we work with the Print on Demand principle, each item is uniquely produced for you after you place an order. This helps us prevent overproduction and minimize environmental impact.

1. Right of Withdrawal (Cooling-off Period)

In accordance with EU consumer protection laws, you have the right to cancel your order up to 14 days after receipt without providing a reason. After cancellation, you have an additional 14 days to return the product to us.

  • Return Costs: The costs for returning the goods from your home to our webshop are at your own expense (approx. €6.95 within NL, prices vary per EU country).

  • Condition of the Product: The product may only be handled and inspected as you would in a physical store. Items that are worn, washed, or damaged cannot be accepted for return.

  • Exception: Products that have been specifically personalized for you (e.g., with a name or photo provided by you) are excluded from the right of withdrawal.

2. Damaged or Incorrect Products

Is there a production error or did the package arrive damaged? We will resolve this immediately.

  • Timeframe: Report the issue within 14 days of receipt via aurajapan1@gmail.com.

  • Evidence: Please send a clear photo of the defect and a photo of the shipping label on the packaging.

  • Solution: You will receive a free replacement or a full refund. In most cases of production errors, you do not need to return the defective item.

3. Sizing and Color

Since we only produce items once an order is placed, we strongly encourage you to consult the size chart provided with each product. While you have the legal right to return an item if the fit is incorrect, choosing the right size helps us reduce the carbon footprint of unnecessary returns.

4. Return Procedure

Would you like to return an item?

  1. Always contact us first at aurajapan1@gmail.com.

  2. We will provide you with the correct return address (never send items back to the printing/fulfillment partner directly, as they cannot be processed there).

  3. Upon receipt and inspection of your return, we will refund the purchase price (including the original standard shipping costs) within 14 days.